Contact Us/FAQ
Formulario de contacto
Jetvance
Frequently asked question
Do you ship worldwide?
Yes! We offer worldwide shipping to most countries. Shipping times vary, but typically take 6 to 12 days. You will receive a tracking number once your order is shipped.
How long does shipping take?
Our shipping time is typically between 6 to 12 days, depending on your location. You will receive a tracking number once your order is shipped, so you can follow its progress.
What is your return policy?
We offer a 30-day free return policy for products from Building Blocks, Originals, and Technics. If you receive a damaged item or missing pieces, we will send a replacement free of charge. Refunds are only available in exceptional cases.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to check your order’s status on our tracking page or the carrier’s website.
What if I have a problem with my order?
If you receive the wrong item, a damaged product, or something is missing, contact us at teamjetvance@gmail.com. We will send a replacement as soon as possible. In rare cases, a refund may be issued if necessary.